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Review about Go Daddy - completed on 2007-02-17 - by Victoria Basqe

General Impression
GoDaddy.com is the world's largest domain name registrar and is the flagship company of The Go Daddy Group, Inc.

The Go Daddy Group of companies also includes Wild West Domains, Inc., a reseller of domains and domain-related products and services; Domains by Proxy(R), a private registration service; Starfield Technologies, a research and development affiliate; and Blue Razor Domains, a membership-based discount registrar.

As an ICANN-accredited domain registrar, Go Daddy has more names under management than any other registrar, offers products at prices up to 70% less than the competition and supports them all with world-class 24/7 live customer service.

We are the sole developer and proprietor of our technology, do not license any products from others, and do not outsource or offshore any of our operations. This enables us to provide better support and ensure the most advanced and competitively-priced products and services available today.

Founded by Bob Parsons in 1997, The Go Daddy Group has grown to include more than 10 million domains under management. We offer a complete product line, including comprehensive hosting solutions, Web site creation tools, Secure SSL certificates, personalized email with spam and anti-phishing filtering, e-commerce tools and more.

Go Daddy is widely recognized for its success, having been ranked #8 on the 2004 Inc. 500 list of the nation's fastest-growing privately held companies; #20 on the 2005 Deloitte Technology Fast 500 (growing 8,274 percent!); and having won the CNET Editor's Choice award in 2001, the Name Intelligence Largest Net Gain Award in 2002, 2003 and 2005; the Name Intelligence Users' Choice Award in 2005 as well as the #1 Best Overall Registrar in 2003. Go Daddy also won the Arizona Corporate Excellence Award for fastest growing privately-held company in 2003 and Most Innovative Large Company in 2004.

Go Daddy has become the world's #1 choice for domains by providing innovative, competitively-priced products, delivering the highest quality customer service, and by always appreciating and listening to its customers!


Price & Cost Effectiveness
You are probably wondering how they can charge as much as 70% less than our competition and still be in business, right?

First of all, they run a tight ship. They choose their promotions carefully and ensure every advertising dollar pays for itself; they streamline their systems and billing processes; they don't have any frills (like the $5,000.00 office chairs of some of the now bankrupt dot-coms). They also don't waste money on unnecessary things like toll-free telephone numbers that are often abused anyway.

Second, they are straight shooters. There are no tricks in what they do, just good, old-fashioned, reliable business principles. Quite often they are asked if they bait their customers with low rates and then charge high renewal prices. Anybody that expects them to do that will be disappointed. They believe in the old saying, "You can shear a sheep many times but you can only skin it once." So, your renewal rates will be no higher than the rate you paid when you initially registered your domain name, or what their registration rates were when you transferred your domain name to them (the only exceptions would be if the price the registry charges us increased, or if you took advantage of a limited-time, special price. And if the registry increases their cost, yours will go up only by the amount their did, never more).

What's the end result of all this? Well, they are happy to tell you that they are a small but profitable company that expects to be in business for many years to come. All this, of course, is due to value-conscious customers like you.


Reliability
Backup, Restore and Disaster Recovery
- Enterprise-class backup and restore technology protecting your data. *
- Weekly full backups and daily incremental backups. *
- Long term off-site retention. *
*(shared hosting plans only - dedicated server plans require additional purchase)

Operating System and Application Management
- Hardened operating system builds. (hosting plans only)
- Host based security. (hosting plans only)
- Vigorous patch management. (hosting plans only)
- In-depth 24x7 monitoring help to ensure that their systems are secure. (hosting plans only)


Data Center (toured)
GoDaddy.com provides world-class hosting every bit as good and often better than that which a hosting-only company might offer.
They take pride in their operations being superior. In fact, because unlike many competitors, they own, operate and support the hosting services they provide, down to the very last cable and disk.

Bottom line: You'll be just as satisfied with our hosting as you are with our domain registrations. You'll get fast, dependable hosting, 24/7 customer support and unbeatable prices. Still not sure? Scan through the specs below and we're sure you'll agree.

World-Class Data Centers
- World-class networking including multiple OC-48, OC-12 and OC-3 connections and a fast gigabit Ethernet backbone.
- Connected to multiple diverse upstream providers totaling 4 Gbps of Tier-1 Internet Bandwidth.
- Full BGP peering with all providers.
- Fully redundant power and air conditioning supply, with state of the art fire protection providing the maximum possible protection against potential disasters that could affect your site.
- Advanced smoke detection and fire suppression systems.
- 24X7 monitoring of building and environmental alarms by a local staff as well as a centralized Network Operations Center.

24x7 Physical Security
- Closed-circuit cameras.
- 24-hour guards and physical location monitoring.
- Biometric scanners and secure card-key access.
- 'Man-trap' restricted access to the data centers.
- Locked cages enclosing all equipment.


Systems and Network Infrastructure and Security
- Best-of-breed equipment for routers, firewalls, and servers.
- Full network redundancy.
- 24x7 dedicated/prevention systems ensure network perimeter remains secure.
- Automatic email scanning for virus detection and cleaning provides complete protection.(hosting plans only)

Contact Information and Support
Telephone Support & Sales
24x7 Technical Support & Sales - (480) 505-8877
24x7 Domain Support - (480) 505-8899
Billing Support - (480) 505-8855 | Available Mon-Fri 5:30AM-9:00PM MST, Sat-Sun 7:30AM-9:00PM MST
Expert Hands Support - (480) 505-8871
Reseller Consultant - (480) 505-8857
Email Support : Access Email Support System | Help Center


Conclusion
GoDaddy.com delivers superior value. Here's how:
1. Guaranteed renewal price.
You'll never pay more to renew your domain name than the rate you paid when you initially registered it, or what our registration rate was when you transferred. (The only exceptions would be if the price the registry charges us increased, or if you took advantage of a limited-time, special price. If the registry increases our cost, yours will go up only by the amount ours did, never more.)

2. Risk-free, money-back guarantee transfers.
No matter how hard they try, a domain transfer occasionally fails. This is usually due to your former registrar trying to keep your money, even though it is legally required to comply with your transfer request. With Go Daddy, you're protected. First, the Rapid Transfer System saves time and eliminates errors by extracting critical information automatically. You no longer need to find it and type it in yourself. Second, their Transfer Concierge team is trained, dedicated, and available to you 24/7 with personal, caring assistance. And finally, they believe that you paid your money and that you have every right to expect that transfer to occur, no matter who is at fault. So we've made your transfers absolutely risk free and fully refundable. If your transfer to GoDaddy.com fails for any reason, they will let you know and refund your money. Guaranteed.

3. More FREE, value-added services with every domain.
At Go Daddy, they are proud to have you as a customer and want you to get the most out of your domain ownership. So they give you all of the following FREE with every domain purchase: Quick Blog, Hosting with Web site builder; Complete Email ($9.95/yr value!); change of registrant; parked or "For Sale" page; domain locking; status alerts; domain forwarding; domain masking; total DNS control; and 100 email forwards.

4. Consistently lower prices on everything we offer.
It starts with low-cost domains. But it extends to everything else they develop (right there, in-house) and offer. Like hosting accounts, spam-protected email accounts; domain services, utility software and more. And they are constantly developing more, better, lower-cost ways to improve your domain ownership, Internet- and PC-experience.

5. Best-in-industry live customer support, 24 / 7.
This is a point of pride for them. You deserve the best, and they won't settle for providing anything less. They are available to you either by phone, web board, or email 24 hours a day, everyday. Many of their competitors don't even provide a telephone number for you to call!

6. Fast, easy bulk domain transfers and registrations
Their super-low prices, intuitive tools, Rapid Transfer System(TM) and concierge support make it a snap.

7. Just-right, affordable hosting options.
They host all of their customer sites on their own secure servers. Most of their competitors job their hosting out to the lowest bidder. If you ever have an issue with your Go Daddy hosting, just call them and they will be on it immediately. With the competition, there's no telling who you should call.

8. Superior domain search and management tools.
Their domain search and portfolio management tools are second to none. Once you've registered your domain names, just log in at "Manage My Domains" and select domains to modify, either individually or in bulk. Apply your changes or add additional services Ac it's fast and easy.

9. Fierce protection of your personal information.
They do their best to prevent your data from being "mined." And unlike some of their competitors who will happily sell your information to anyone for a price, they will never under any circumstance make it available to third parties, unless legally required to do so. (Please do understand, though, that information in the Whois database is public domain. They do everything possible to prevent screen access to it, but under certain circumstances it can be obtained.)

10. Unique, valuable and innovative software and services.
At Go Daddy, you can get everything you need to make the most out of your domain ownership and Internet experience. They offer private "unlisted" registrations; Traffic Blazer (search engine registration) c-Site (copyright application); Internet- and PC-privacy and security software; merchant accounts; and more.

Victoria Basqe for web-hosting-top.com, 02/17/2007

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