You've probably been to the forums because you're encountering a problem.
Just remember, when you post there, that we are trying to help you. Don't get angry, frustrated or rude, just tell us what's wrong and we'll help you work out the problem. You should also have at least read the beginners guide to joomla.
When asking for advice, the most important aspect to consider is asking in such a way that will allow the community to quickly know what you want and give all the information they need to help you.
In general, you want to be clear, concise, complete, and polite.
When you ask for support, please understand that depending on the number of questions the community see, other commitments, social life etc, they may not be able to answer or even acknowledge your question. Also understand that if you’re asking for free help, you need to be respectful of the time they’ve dedicated free and of the additional time you’re asking them to spend with you. Supply them with as much information as possible.
In general, you want to be clear, concise, complete, and polite.
When you ask for support, please understand that depending on the number of questions the community see, other commitments, social life etc, they may not be able to answer or even acknowledge your question. Also understand that if you’re asking for free help, you need to be respectful of the time they’ve dedicated free and of the additional time you’re asking them to spend with you. Supply them with as much information as possible.
- Refrain from spamming or bumping, posting for points. If you make a post and don’t receive a reply within 5 minutes, that doesn’t mean you should post again. This will likely move you down or off the good attention list. People dont live on the forum waitng for your post.
- Unless otherwise told, do not contact/PM/Skype the forum leaders or more experienced people. This will not only make you unpopular and probably be classed as a bully. Some people actually make a comment in their signature lines stating they will ignore, delete and ban people who do. Others may also state that if you PM them, you will accept their personal support charges. They may also make a public posting in the topic you want help on stating you are a demanding, impolite user and everyone will ignore you.
- If you see an error message, copy the entire error message and include that in your initial post. These error messages help to narrow down the problem making for quicker resolution times
- Is there a forum for your language? It may be better to post in the wrong forum where someone can undertand you than post in Babel English where people will have no idea what your on about!
We know just as well as anyone else that everyone makes mistakes. If the problem was caused by something you accidentally did, we may be able to help. We don't expect you to be an expert at using our Joomla.
Even Microsoft states
"When posting questions to a professional forum or newsgroup it is vital to format the question and it's content in a proper way in order to greatly increase the possibility for quickly receiving a good answer, and thus saving you time and frustration. "
Even Microsoft states
"When posting questions to a professional forum or newsgroup it is vital to format the question and it's content in a proper way in order to greatly increase the possibility for quickly receiving a good answer, and thus saving you time and frustration. "
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